GENERAL NOTICE
Please note that our Deluxe Twin Room and Premium Deluxe Room both feature two double beds. We do not have rooms in the same category with only one bed.
If you prefer a room with one bed, we recommend booking our One-Bedroom Suite, which offers a queen-size bed and a separate living area for your comfort.
CANCELLATION AND REBOOKING
Cancellations must be received by the Hotel Reservations Office via email or phone/text at least 15 days prior to arrival to avoid charges.
Cancellations made 7 to 14 days prior to arrival will incur a cancellation fee equivalent to one (1) night's stay.
Cancellations made less than 7 days prior to arrival are not eligible for a refund but may be rebooked (subject to the Rebooking Policy).
Cancellations due to unforeseen medical emergencies, natural disasters, or force majeure may be considered for special refund or rebooking upon submission of valid documentation, subject to management approval.
Rebooking Guidelines:
Rebooking is free of charge if requested at least 5 days prior to arrival, subject to availability and rate difference.
Rebooking requests made 2 days prior or less are no longer allowed.
Rebooked reservations are valid for 3 months from the original date and are subject to current season or published rates, whichever is higher.
Rebooking may also be subject to blackout dates, particularly during peak seasons and holidays.
NO-SHOW AND EARLY DEPARTURE
Guests who do not show up on the day of arrival without prior notice will be charged for the entire duration of the stay.
No-show bookings are non-refundable and non-rebookable.
Guests who shorten their stay upon or after check-in will be charged a minimum of one (1) night room and tax, with remaining nights subject to the discretion of the management.
No refund will be issued for dissatisfaction with service if no complaint is raised during the stay and no resolution was requested from the front desk.
REFUNDS
Full Refund: For cancellations made 15 days or more before arrival, less applicable transaction fees.
Partial Refund: Cancellations made 7 to 14 days before arrival will incur a cancellation fee equivalent to one (1) night's stay. The remaining balance will be refunded, less applicable fees.
No Refund: Cancellations less than 7 days prior, no-shows, early departures, or non-validated complaints.
Overbooking: In rare cases of overbooking, guests will be offered a full refund or rebooking based on availability.
Double Payment: Any duplicate payments will be fully refunded upon verification.
Processing Timeline: Approved refunds will be issued to the original payment method within 15–30 business days.
CHILD POLICY
At Sotogrande Davao Hotel, our room rates are based on double occupancy (2 adults). For families traveling with children:
- Children aged 10 years and above are considered adults and will be subject to an extra person charge, which will be collected at the front desk upon check-in.
- We offer complimentary accommodation for up to two children aged 0–9 years, provided they are staying with their parents in Deluxe Twin Room or Premium Deluxe Room. Please note that no extra bedding, toiletries, guest amenities, or breakfast (if included in the booking) will be provided for children. However, these may be requested at the front desk, subject to availability and additional charges.
CHECK-IN & CHECK-OUT TIMES
- Check-in: Our standard check-in time is 2 PM (Philippine Standard Time) on the day of your arrival. If you would like to check in earlier, please note that early check-in requests are accommodated based on availability. For arrivals before noon, it is necessary to reserve the room for the night prior.
- Check-out: You may stay in your room until 12 noon (Philippine Standard Time) on your departure day. Late checkout requests are subject to availability and occupancy levels, and additional charges may apply.
INCIDENTAL DEPOSIT
A cash incidental deposit of PHP 1,500 will be required upon check-in. This deposit is fully refundable upon check-out, following a room inspection.
Please note that credit/debit cards and bank transfers are not accepted for this deposit.
If you do not have Philippine pesos, you may settle the amount in your local currency equivalent to PHP 1,500, based on the exchange rate at the time of check-in.
IDENTIFICATION REQUIREMENTS
Please present a valid ID that matches the name on your booking voucher. If the reservation is under a different name, a signed Letter of Authorization from the individual listed on the voucher, along with a copy of their valid ID, must be provided. Valid IDs will also be required for all guests staying in the room.
NO SMOKING POLICY
In accordance with Philippine laws, Sotogrande Davao Hotel has a strict no-smoking policy in effect throughout the entire premises. This includes all guest rooms, patios, lounges, restaurants, and other public areas. If smoking is detected in your guestroom during your stay, a cleaning fee of Php 10,000 will be charged to your account.
For guests who wish to smoke, we have a designated smoking area. Please feel free to ask the front desk for directions to its location.
PET POLICY
To create a pleasant environment for all our guests, especially those with allergies, we kindly request that you refrain from bringing any pets during your visit. Please note that if pets do accompany you, a cleaning fee of Php 10,000 will be charged to your account.
VISITORS POLICY
To ensure the comfort and privacy of all our guests, only individuals listed on the reservation are permitted in the guest rooms. If you wish to meet visitors, please do so in the public areas, such as the lobby and restaurant.
OUTSIDE FOOD & DRINK POLICY
We understand that our guests may have specific dietary needs, and we aim to make your stay as comfortable as possible. While outside food and drinks are generally not permitted at the hotel, we do make exceptions for guests on strict diets or during times when our restaurant is closed. If you decide to bring food, please ensure it is cooked, contained in a proper food container, and not greasy or odorous, such as lechon or durian, to maintain a pleasant environment for everyone. The food must be consumed inside the room only.
Additionally, we want to preserve the beauty of our rooms and ensure a delightful experience for all guests. Therefore, cooking inside the room is not allowed, as it can damage the decor and linens, and lingering smells may affect your stay.
PHOTOSHOOTS
For those wishing to capture memorable moments, please note that photoshoots are only permitted if you have purchased our photoshoot package or if it is included in your event package.
DRONES
Please understand that the use of drones can inadvertently invade the privacy of other guests, as they can record images and videos without consent. To protect the privacy and comfort of everyone, we have a strict no-drone policy in place. Violating this policy may result in immediate eviction from the property without a refund, and you will be required to delete any captured footage.
PROHIBITED ITEMS & ACTIVITIES
For the safety, security, and comfort of all guests, the following items and activities are strictly prohibited within the hotel premises:
- Firearms, explosives, ammunition, and other deadly weapons unless authorized by law and properly declared to hotel management.
- Flammable, combustible, hazardous, or toxic materials including gasoline, chemicals, fireworks, and similar substances.
- Illegal drugs, prohibited substances, and any unlawful materials.
- Activities that may disturb other guests, damage hotel property, or compromise safety and security.
- Bringing appliances or equipment that may pose fire hazards without prior approval from management.
The hotel reserves the right to refuse entry, request removal of prohibited items, or terminate accommodation without refund for violations of these policies.
SAFETY & SECURITY
Guests are encouraged to secure their personal belongings at all times. The hotel shall not be held liable for loss, theft, or damage to valuables left unattended in guest rooms or public areas.
DAMAGE TO PROPERTY
Guests will be held responsible for any loss or damage caused to hotel property, furnishings, equipment, or facilities during their stay.
COMPLIANCE WITH HOTEL POLICIES
All guests and visitors are expected to comply with hotel rules, safety regulations, and local laws throughout their stay to ensure a safe and pleasant environment for everyone.